Check out our Frequently Asked Questions below. If you still need help please contact us.
✧ GENERAL ✧
Q: What is Emma K Designs all about?
Emma K Designs is a small, mom-run boutique offering thoughtfully curated items – including custom glass can cups, charm jewelry, and stylish dresses. Every piece is made or chosen with care to bring beauty to your everyday life.
✧ Orders & Shipping ✧
Q: How long will it take to receive my order?
Please allow 3–5 business days for processing before your order ships. Shipping time varies by location, but most U.S. orders arrive within 3–7 business days after dispatch.
Q: Do you offer local pickup or delivery?
Currently, we ship within the U.S. only. If you’re local and interested in a pickup option, feel free to reach out via email or Instagram – we may be able to arrange something!
Q: How can I track my order?
Once your order ships, you’ll receive a tracking link via email. If you don’t see it, check your spam folder – or contact us and we’ll resend it.
✧ Products ✧
Q: Are your glass can cups dishwasher safe?
For best results and longevity, we recommend handwashing only. Our glass can cups are made with high-quality sublimation ink that can peel or fade if placed in the dishwasher.
Q: Can I request a custom design on a cup or charm?
Yes! We love custom work. Please reach out via our contact form or message us on Instagram with your idea and we’ll see what we can create together.
Q: What sizes are your dresses?
Sizing may vary by style, but we do our best to offer a range of inclusive sizes. Each product listing includes size details and fit notes. Still unsure? Just ask – we’re happy to help!
Q: What materials are used in your charm jewelry?
Most pieces are made with hypoallergenic metals and high-quality charms. Specific materials are listed in each product description. If you have sensitive skin or allergies, feel free to message us for details.
✧ Returns & Exchanges ✧
Q: Do you accept returns or exchanges?
Due to the small-batch nature of our items, we currently only accept returns for damaged or defective products. Please inspect your items on arrival and contact us within 3 days if there’s an issue.
Q: My item arrived damaged. What should I do?
We’re so sorry! Please email us at emmakdesigns432@gmail.com with your order number and a photo of the damaged item. We’ll make it right as quickly as possible.
✧ Other Questions ✧
Q: Can I carry Emma K Designs in my boutique?
We’d love to hear from you! Send us a message through our contact page or email us at emmakdesigns432@gmail.com with your shop info.
Q: How can I stay updated on new releases?
Follow us on Instagram @emma_kdesigns and sign up for our email list to get updates on new collections, sales, and exclusive offers!
Q: Do you have a brand ambassador program?
Yes! We’re always looking for people who love Emma Kay's and want to help spread the word. Our brand ambassadors get early access to new products, exclusive discounts, and special perks for sharing their love for our boutique.
Q: How do I apply to be an ambassador?
You can apply by filling out our [Brand Ambassador Application Form] or by reaching out to us via Instagram @emma_kdesigns. Be sure to include a little about yourself and why you’d love to represent our brand!
Q: Who are you looking for?
We welcome all styles and audiences – whether you’re a content creator, small business owner, or just someone who genuinely loves our products. If you’re passionate about style, creativity, and community, we’d love to hear from you.